Cancellation & Refund Policy
Effective Date: 23 July 2026
At SmartSignage Limited, we are committed to delivering high-quality technology products and professional services. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be granted.
1. Scope
This policy applies to payments made for products and services provided by SmartSignage Limited through our website, online payment platforms, bank transfers, or other approved payment channels.
2. Service Cancellation
Before Work Commences
Customers may request to cancel a service before work has commenced. Where payment has already been made, the request will be reviewed, and any eligible refund will be processed in accordance with this policy.
After Work Has Commenced
Once implementation, software development, consultancy, system configuration, training, or any professional service has commenced, payments made for work already completed or services already rendered are generally non-refundable.
3. Subscription Services
Customers may cancel recurring subscriptions at any time before the next billing cycle.
Cancellation will stop future recurring charges but will not automatically entitle the customer to a refund for the current billing period unless otherwise required by law or expressly stated in the applicable service agreement.
4. Custom Software and Enterprise Projects
Payments made for:
- Custom software development
- System integration
- Government digital transformation projects
- Enterprise deployments
- Consultancy engagements
- Platform customization
are generally non-refundable once work has commenced, except where otherwise provided in the signed contract or service agreement.
5. Training and Events
Registration fees for training programmes, workshops, seminars, conferences, and events may be refunded only where:
- the event is cancelled by SmartSignage Limited;
- the customer withdraws within the refund period stated for that programme; or
- otherwise specified in the event terms and conditions.
Administrative charges may apply where permitted.
6. Eligible Refunds
Refunds may be approved where:
- duplicate payments were made;
- an incorrect amount was charged due to a processing error;
- payment was successfully received but the service cannot be provided by SmartSignage Limited;
- a refund is required under an applicable contract or by law.
7. Non-Refundable Payments
Unless otherwise agreed in writing, refunds will generally not be granted for:
- completed services;
- digital products already delivered or downloaded;
- software licences that have been activated;
- consultancy services already rendered;
- implementation work already completed;
- subscription periods already used; or
- delays caused by the customer in providing required information or approvals.
8. Refund Process
Customers requesting a refund should contact us with:
- Full Name
- Organization (if applicable)
- Payment Reference or Transaction ID
- Date of Payment
- Amount Paid
- Reason for the Refund Request
Requests should be sent to:
Email: info@smartsignage.space
SmartSignage Limited will review each request and communicate its decision within a reasonable period. Approved refunds will be processed through the original payment method where practicable.
9. Processing Time
Approved refunds are typically processed within 7 to 14 business days, subject to the processing timelines of the customer's bank, payment provider, or financial institution.
10. Changes to this Policy
SmartSignage Limited reserves the right to amend this Cancellation & Refund Policy at any time. Any updates will be published on our website and will take effect immediately upon publication.
11. Contact Us
If you have any questions regarding this policy, please contact:
SmartSignage Limited
Email: info@smartsignage.space
Website: www.smartsignage.space
Phone: +234 803 753 8126; +234 803 507 1314
By making a payment for any SmartSignage Limited product or service, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.